📚 Glossary of Terms
Understand the key terms of the startup ecosystem and use our tools more effectively
📄 Documents & Presentations
Pitch Deck
(Investor Presentation)
A Pitch Deck is a brief presentation (typically 10–15 slides) used to present your startup idea to investors. It covers the problem you solve, your solution, the market, the business model, the team and your financials.
Example: Airbnb's Pitch Deck consisted of 11 slides explaining how they allow people to rent out spaces to travellers, with a focus on the sharing economy.
Business Plan
(Entrepreneurial Plan)
A Business Plan is a detailed document describing the strategy, objectives and operating model of a business. It includes market analysis, financial projections, marketing strategy and an operational plan. It is more extensive than a Pitch Deck and is used for internal planning and external funding.
Example: A Business Plan for a new e-commerce business includes 30–50 pages with a detailed analysis of the online market, competitor analysis, 3–5 year sales projections and a logistics strategy.
Elevator Pitch
(Brief Presentation)
An Elevator Pitch is a very short (30–60 second) presentation of your business idea. It gets its name from the idea that you should be able to deliver it in the time it takes to ride an elevator. It should be compelling, clear and leave the listener wanting to know more.
Example: "Our company creates AI chatbots that help hotels serve guests 24/7, reducing support costs by 60% and increasing customer satisfaction."
Business Model Canvas
(Business Model Template)
The Business Model Canvas is a strategic management tool that uses a 9-block template to visualise and develop business models. The 9 blocks are: Customer Segments, Value Propositions, Channels, Customer Relationships, Revenue Streams, Key Resources, Key Activities, Key Partnerships and Cost Structure.
Example: Spotify uses a freemium model in its Canvas — free streaming with ads (customer segment) and premium subscriptions without ads (revenue stream).
🎯 Market & Strategy
TAM, SAM, SOM
(Market Size)
TAM (Total Addressable Market): The total size of the market globally if you captured 100% market share.
SAM (Serviceable Available Market): The portion of the TAM you can serve with your product/service (e.g. geographical restrictions).
SOM (Serviceable Obtainable Market): The realistic market share you can capture in the short term (typically 3–5 years).
SAM (Serviceable Available Market): The portion of the TAM you can serve with your product/service (e.g. geographical restrictions).
SOM (Serviceable Obtainable Market): The realistic market share you can capture in the short term (typically 3–5 years).
Example: For a food delivery app in Athens:
• TAM: €5B (the entire global food delivery market)
• SAM: €200M (Greek food delivery market)
• SOM: €10M (realistic market share in Athens in 3 years)
• TAM: €5B (the entire global food delivery market)
• SAM: €200M (Greek food delivery market)
• SOM: €10M (realistic market share in Athens in 3 years)
Marketing Narrative
(Brand Storytelling)
A marketing narrative is the coherent story you tell about your brand, your product and your mission. It's not just the features of the product, but the emotional connection you create with your audience. A strong narrative explains why your company exists, what problem it solves and how it improves customers' lives.
Example: Apple's narrative is not "we make good computers" but "Think Different" — we give creative people tools to change the world. This narrative makes customers feel part of a community of innovators.
Value Proposition
(Unique Value Offer)
The Value Proposition is the unique value your product or service offers to your customers. It answers the question "Why should a customer choose you over the competition?" It must be clear, specific and communicate benefits, not just features.
Example: Uber's Value Proposition is "Transport with a single tap — faster, cheaper and more comfortable than a taxi."
Go-to-Market Strategy
(Market Entry Strategy)
A Go-to-Market (GTM) Strategy is the action plan for how you will bring your product to market and sell it to customers. It includes target customer segments, positioning, pricing, sales channels and marketing tactics.
Example: A B2B SaaS GTM strategy might include: inbound marketing with SEO and content, a freemium model to get users to trial, and an inside sales team for enterprise deals.
Product-Market Fit
(Product–Market Match)
Product-Market Fit means you have found the right market for your product and customers not only buy it, but love it and recommend it to others. It is the point where demand is so strong that you need to work to keep up with growth, not to create it.
Example: When Facebook launched at universities, it had immediate Product-Market Fit — students adopted it en masse and viral growth was organic without paid marketing.
📊 Metrics & KPIs
KPI (Key Performance Indicators)
(Key Performance Measures)
KPIs are measurable indicators that show how effectively your company is achieving its goals. They are the "vital signs" of your business and should be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
Example: For a SaaS:
• MRR (Monthly Recurring Revenue): €50,000
• Churn Rate: 2% monthly
• CAC Payback Period: 6 months
• NPS Score: 45
• MRR (Monthly Recurring Revenue): €50,000
• Churn Rate: 2% monthly
• CAC Payback Period: 6 months
• NPS Score: 45
Traction
(Market Proof)
Traction is tangible proof that your product has demand in the market. It shows momentum and growth through specific metrics such as users, sales, partnerships or engagement. It is critical for attracting investors because it demonstrates that your idea works in the real world.
Example: Traction for a mobile app:
• 50,000 downloads in 3 months
• 15,000 active users
• 30% month-over-month growth
• €10,000 MRR from in-app purchases
• 50,000 downloads in 3 months
• 15,000 active users
• 30% month-over-month growth
• €10,000 MRR from in-app purchases
CAC (Customer Acquisition Cost)
(Cost to Acquire a Customer)
CAC is the average cost to acquire a new customer. It is calculated by dividing total marketing and sales expenses by the number of new customers acquired in the same period. It is critical that CAC is significantly lower than the Customer Lifetime Value (LTV).
Example: If you spent €10,000 on marketing in a month and acquired 100 customers, your CAC is €100. Ideally, LTV should be at least 3× CAC, i.e. €300+.
LTV (Lifetime Value)
(Customer Value)
Lifetime Value is the total revenue you expect to earn from a customer over the duration of your relationship with them. It is calculated by multiplying the Average Revenue Per User (ARPU) by the Average Customer Lifetime.
Example: For a subscription service at €20/month with an average customer duration of 24 months, LTV is €480. With a CAC of €100, you have a healthy LTV:CAC ratio of 4.8:1.
Unit Economics
(Per-Unit Profitability)
Unit Economics measures the profit or loss generated by a single "unit" of your business (e.g. one customer, one order, one ride). If unit economics are positive, it means every new unit generates profit and the business can scale profitably.
Example: For a food delivery service:
• Average order value: €25
• Delivery cost: €3
• Restaurant commission: €5
• Gross profit per order: €17 → Positive unit economics
• Average order value: €25
• Delivery cost: €3
• Restaurant commission: €5
• Gross profit per order: €17 → Positive unit economics
Burn Rate
(Monthly Cash Spend)
Burn Rate is the amount your startup spends each month. There is Gross Burn Rate (total monthly expenses) and Net Burn Rate (expenses minus revenue). It is critical for calculating how much "runway" you have.
Example: If you spend €50,000/month and have €10,000/month in revenue, your Net Burn Rate is €40,000/month. With €400,000 in the bank, you have 10 months of runway.
Runway
(Available Time)
Runway is how long your startup can survive with its existing funds, given the current burn rate. It is calculated as: Cash on Hand ÷ Monthly Burn Rate. You typically need at least 12–18 months of runway.
Example: With €600,000 in the bank and a burn rate of €50,000/month, you have 12 months of runway. You should plan your next funding round 6 months before the runway runs out.
💰 Funding
Startup Valuation
(Company Value Estimate)
Startup Valuation is the estimated value of your company. For early-stage startups, methods such as the Berkus Method, Scorecard Method or VC Method are used. For more mature companies, DCF (Discounted Cash Flow) or comparable company analysis are used.
Example: A pre-seed startup with an MVP and initial customers might be valued at €500K–€1M. A seed-stage startup with traction and €500K ARR might be valued at €3M–€5M.
Bootstrapping
(Self-Funding)
Bootstrapping means funding your startup with your own money or the revenue you generate, without external investment. It gives you greater control but limits your growth rate.
Example: MailChimp was bootstrapped for 17 years, reaching $600M in revenue without ever taking venture capital.
Seed Funding
(Initial Funding Round)
Seed Funding is the first formal capital raise. It typically comes from angel investors, seed funds or accelerators. The money is used to prove the concept, build an MVP and gather initial traction signals.
Example: A seed round might be €500K–€2M, giving away 10–20% equity. Goal: build the product, acquire first customers, and prepare for Series A.
Series A, B, C
(Funding Rounds)
Series A, B and C are successive funding rounds as the startup grows:
Series A: €2M–€15M — Product-market fit and scaling
Series B: €10M–€50M — Market expansion and team building
Series C+: €50M+ — Aggressive growth, M&A, internationalisation
Series A: €2M–€15M — Product-market fit and scaling
Series B: €10M–€50M — Market expansion and team building
Series C+: €50M+ — Aggressive growth, M&A, internationalisation
Example: Viva Wallet raised Series A €4.7M (2015), Series B €20M (2018), and Series C €80M (2020).
Equity
(Ownership / Shares)
Equity is the percentage of ownership in the company. When you take on investment, you "sell" equity to investors. The equity split between founders, investors and employees is critical for incentives and control of the company.
Example: If you raise €1M at a €4M post-money valuation, you give away 25% equity. If you were 2 founders at 50–50, you now each hold 37.5% and investors hold 25%.
Term Sheet
(Investment Pre-Agreement)
A Term Sheet is a non-binding document that outlines the terms and conditions of an investment. It includes valuation, equity ownership, liquidation preferences, board composition and other investor rights.
Example: A term sheet might offer €2M for 20% equity (€8M pre-money valuation), with a 1× liquidation preference and 2 board seats (1 investor, 1 founder, 1 independent).
Due Diligence
(Thorough Investigation)
Due Diligence is the process by which investors thoroughly investigate your company before investing. It includes financial, legal, technical and commercial due diligence to verify your claims and identify risks.
Example: Investors will review: financial statements, customer contracts, IP ownership, team background checks, code quality, legal compliance and market assumptions.
Cap Table (Capitalisation Table)
(Ownership Structure Table)
A Cap Table is a table showing who owns what percentage of the company. It includes founders, investors, employees with stock options, and shows how ownership will change in various scenarios (investments, exits, option exercises).
Example: Post-seed cap table:
• Founder A: 35%
• Founder B: 35%
• Seed investors: 20%
• Employee option pool: 10%
• Founder A: 35%
• Founder B: 35%
• Seed investors: 20%
• Employee option pool: 10%
⚙️ Operations & Growth
MVP (Minimum Viable Product)
(Minimum Viable Product)
An MVP is the simplest version of your product that can be delivered to customers and validate your core assumptions. It has only the essential features needed to solve the core problem. The goal is to learn quickly from real users at minimum cost.
Example: Dropbox's first MVP was a simple demo video showing how file syncing would work. This helped them validate interest before building the actual product.
Scalability
(Growth Capacity)
Scalability is the ability of your business to grow revenue much faster than costs. A scalable business can serve 10× more customers without needing 10× more resources. SaaS and marketplaces are highly scalable, while consulting services are less so.
Example: A SaaS can add 1,000 new users at zero marginal cost. A law firm must hire new lawyers for every new client — it doesn't scale well.
Pivot
(Strategic Shift)
A Pivot is a strategic change in the business model or product based on feedback and data showing that the initial hypothesis is not working. It is not failure — it is intelligent adaptation.
Example: Instagram started as Burbn, a location-based check-in app. When they saw users were only using the photo-sharing feature, they pivoted to a photo-sharing app.
Exit Strategy
(Liquidity Strategy)
An Exit Strategy is the plan for how founders and investors will "exit" the company and liquidate their investment. The most common ways are IPO (Initial Public Offering) or M&A (Mergers & Acquisitions).
Example: Instagram was acquired by Facebook for $1B after 18 months. Skype was sold to Microsoft for $8.5B. Spotify went public via IPO at a $30B valuation.
TRL (Technology Readiness Level)
(Technology Maturity Scale)
TRL is a scale from 1 to 9 that measures how mature a technology is. It is mainly used for tech startups and R&D projects. TRL 1 is basic principles, TRL 9 is a proven system in the real world.
Example:
• TRL 1–3: Concept and lab research
• TRL 4–6: Prototype and testing
• TRL 7–9: Production system and deployment
• TRL 1–3: Concept and lab research
• TRL 4–6: Prototype and testing
• TRL 7–9: Production system and deployment
Branding
(Brand Identity)
Branding is the process of creating a unique identity for your company that differentiates it from the competition. It includes the logo, colours, messaging, tone of voice and all customer touchpoints. A strong brand builds trust and recognition.
Example: The Nike brand is not just the swoosh logo — it is the "Just Do It" attitude, athletic values and the emotional connection with athletes.
Market Research
(Market Analysis)
Market Research is the systematic collection and analysis of information about the market, customers and competition. It includes primary research (surveys, interviews) and secondary research (industry reports, data analysis).
Example: Before launching a food delivery app, you research: how much Greeks spend on delivery annually, what the average order value is, who the competitors are and what market share they hold.
Competitor Analysis
(Competitive Analysis)
Competitor Analysis is the process of identifying and evaluating your competitors. You analyse their strengths and weaknesses, strategies, products, pricing and market position. This helps you find your competitive advantage.
Example: For a project management tool, you analyse Asana, Trello and Monday.com — what features they offer, how they price, which customers they target and where there are gaps you can exploit.